Paragon has acquired the 17m Euro turnover Groupe Bernard, a French specialist in business process operations (BPO).
“Paragon Group intends to continue its acquisitive growth across Europe to help strengthen its customer offering and broaden its range of business processes and customer communications solutions, in line with the group’s buy, build and grow strategy,” said John Rogers, executive director of corporate development.
Groupe Bernard manages business processes for companies and organisations including paper and digital document management, complete loyalty, membership and retention programmes, onboarding customers and providing personalised loyalty or membership cards, survey management for administrating rental fees for real estate organisations, subscription programmes for media publications. Other services include management of charity donations on behalf of charities, management of insurance claims and contributions for health insurances, accounts payable and receivables collection for companies, services provided both physically and digitally to simplify business processes for organisations.
The French operation will be integrated into the Paragon Customer Communications (PCC) division with a focus on business process management and loyalty cards/programme management.
PCC aims to expand on its European BPO position by developing activities in its French Inbound Services Centre of Excellence located near Lille, where more than 100m inbound pieces of mail and 2m phone calls will be managed yearly.
